Privacy policy

What we collect

We may collect the following information when you use our app:

• Account Information: Your name, email address, and profile details when you sign up.
• Video Content: Recordings of your padel matches and any videos you choose to save or download.
• Usage Data: How you use the app (e.g., downloads, saved videos, playback history).
• Device Information: Type of device, operating system, app version, and crash data (for improving performance).

How we use your data

We use your data to:

• Provide and manage the core service (recording and storing your footage)
• Allow you to access, download, or save videos to your profile
• Improve app functionality and user experience
• Communicate with you about your account or app updates
• Comply with legal obligations, if required

How long we store your data

• Unclaimed Videos: Video footage is stored on our servers for 14 days, after which it is automatically deleted.
• Saved Videos: Any videos you save to your profile will remain stored as long as your account is active or until you delete them.

Sharing your information

We do not sell, rent, or share your personal data or video content with third parties, except:

• If required by law or legal request
• With trusted service providers who help us run the app (e.g., cloud storage), under strict confidentiality agreements
• If you explicitly consent to sharing or exporting footage

Your rights

You have the right to:

• Access or correct your personal information
• Delete saved videos from your profile
• Request deletion of your account and associated data
• Withdraw consent for data processing (note: this may affect your ability to use the app)

Making a request

To make a request, contact us on +27 66 252 6555, by call or WhatsApp.

Security

We use encryption and other industry-standard security measures to protect your data. However, no system is 100% secure, and we recommend using a strong password and keeping your account details confidential.

Children’s privacy

Wayv Solutions is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we discover we have done so, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes through the app.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact Wayv Solutions on +27 66 252 6555. Our Information Officer can be contacted on +27 66 252 6555.